TEXT MESSAGE REMINDER SERVICE
We are now using a text message service to send patients a reminder of their appointment.
Please could you check with Reception that we have your correct mobile telephone number.
If you do not want to receive a reminder by text please let our Reception staff know.
If you have not attended one of our clinics and are eligible for a flu vaccination, please book your appointment with Reception.
You are eligible to receive a free flu vaccination if you:
- are 65 years of age or over
- are pregnant
- receive a carers allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- have certain medical conditions as below:-
ADVANCED NURSE PRACTITIONER
We now have a Locum Advanced Nurse Practitioner working certain days that patients can see for any of the problems listed below. She can also prescribe medication.
On the days when our Advanced Nurse Practitioner is working you will be asked by our Reception Team for a brief idea of your problem so we can ascertain if it would be more appropriate for you to see her instead of a GP.
- Coughs and chest infections
- Sore throat
- Mouth ulcers
- Oral thrush
- Cold sores
- Minor nosebleeds
- Ear pain
- Ear infection
- Blocked ears
- Conjunctivitis, blepharitis
- Eye stye
- Sprain and strains
- Indigestion, acid reflux
- Diarrhoea and Vomiting
- Emergency contraception
- Vaginal thrush
- Removal of stuck tampon
- Repeat contraceptive pill
- Calf pain
- Athlete’s foot
- Warts and verruca
- Minor lacerations and cuts
- Minor burns
- Infected wounds
- Bites human, animal, insect
- Other skin and nail infections
- Back pain
An average of 4 appointments are wasted EACH DAY by patients who do not turn up.
If you are unable to make your appointment please make sure you let our Receptionists know as soon as possible so the appointment can be offered to another patient.
ACCESS TO MEDICAL RECORDS
NHS England’s Patient Online Programme ‘Improving patient experience’ - access to medical records
In response to NHS England’s Patient Online Programme ‘Improving patient experience', from the 31st March 2016 you will be able to view your medical record online. If you already have access to online services i.e. booking appointments and ordering repeat medication, you may now also see other aspects of your medical record - medication, allergies and adverse reactions, test results, list of medical problems and consultation dates.
If you would like access to your medical record please see our online services page for details on how to request this.
All patients are allocated a named GP.
If you wish to know who your allocated GP is please contact Reception
Ashcroft Surgery patients are always welcome to book appointments with any available GP and are not restricted only to their allocated GP.
PROTECTED LEARNING TIME/STAFF TRAINING DATES FOR 2018
Please note that the surgery will be closed on these dates from 12.00pm.
The doctors and staff will be attending a training session on these dates therefore the surgery will be closed from 12 noon.
The telephones will also be unavailable as the system will be handled by the Out-of-Hours service who can be contacted by telephoning 111.
Any requests for appointments, prescriptions and blood test results will have to wait until the surgery reopens the following day.
Thursday 19th April
Tuesday 15th May
Wednesday 13th June
Tuesday 10th July
Wednesday 12th September
Wednesday 17th October
Tuesday 13th November
Tuesday 15th January
Wednesday 13th February
Tuesday 12th March