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Latest News

SURGERY CLOSED DURING AFTERNOON

Tuesday 10th July - Please note that the surgery will be closed on this date from 12.00pm.

The doctors and staff will be attending a training session on this date therefore the surgery will be closed from 12 noon. 

The telephones will also be unavailable as the system will be handled by the Out-of-Hours service who can be contacted by telephoning 111.

Any requests for appointments, prescriptions and blood test results will have to wait until the surgery reopens the following day.


EAR SYRINGING

Please note we are currently unable to perform Ear Syringing as our machine is under repair.

Patients are advised to use olive oil to remove ear wax. 

You can also watch a short video please Click Here


PRIVACY NOTICE

Please click on the link below for our full Privacy Notice which explains why we collect information about you, how that information may be used and how we keep it safe and confidential.

Privacy Notice - May 2018


TEXT MESSAGE REMINDER SERVICE

We are now using a text message service to send patients a reminder of their appointment.

Please could you check with Reception that we have your correct mobile telephone number.

If you do not want to receive a reminder by text please let our Reception staff know.


MISSED APPOINTMENTS

An average of 2 appointments are wasted EACH DAY by patients who do not turn up.

If you are unable to make your appointment please make sure you let our Receptionists know as soon as possible so the appointment can be offered to another patient.


ACCESS TO MEDICAL RECORDS

NHS England’s Patient Online Programme ‘Improving patient experience’ - access to medical records

In response to NHS England’s Patient Online Programme ‘Improving patient experience', from the 31st March 2016 you will be able to view your medical record online. If you already have access to online services i.e. booking appointments and ordering repeat medication, you may now also see other aspects of your medical record - medication, allergies and adverse reactions, test results, list of medical problems and consultation dates.

If you would like access to your medical record please see our online services page for details on how to request this.


ALLOCATED GP

All patients are allocated a named GP.

If you wish to know who your allocated GP is please contact Reception

Ashcroft Surgery patients are always welcome to book appointments with any available GP and are not restricted only to their allocated GP.


PROTECTED LEARNING TIME/STAFF TRAINING DATES FOR 2018

Please note that the surgery will be closed on these dates from 12.00pm.

The doctors and staff will be attending a training session on these dates therefore the surgery will be closed from 12 noon. 

The telephones will also be unavailable as the system will be handled by the Out-of-Hours service who can be contacted by telephoning 111.

Any requests for appointments, prescriptions and blood test results will have to wait until the surgery reopens the following day.

2018

Tuesday 10th July

Wednesday 12th September

Wednesday 17th October

Tuesday 13th November

2019

Tuesday 15th January

Wednesday 13th February

Tuesday 12th March


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website